Contact Info

State of New Jersey

James W. McCracken,
Ombudsman for the Institutionalized Elderly

Tel: 1-855-HOME-005


Email James

James W. McCracken—Ombudsman

James W. McCracken
Ombudsman for the
Institutionalized Elderly

James W. McCracken, M.H.A., was appointed New Jersey Ombudsman for the Institutionalized Elderly by Governor Chris Christie on December 3, 2010. As the state’s long-term care Ombudsman, McCracken oversees the Office of the Ombudsman for the Institutionalized Elderly (OOIE) an agency that provides advocacy to residents living in long-term care settings and investigates more than 3,000 abuse and neglect allegations each year.

Under McCracken’s leadership, the OOIE has dramatically increased its recruitment of volunteer ombudsman assigned to nursing facilities throughout the state, has launched an innovative, federally funded outreach program called I Choose Home NJ which is designed to help nursing homes residents transition back into the community, and has expanded the office’s advance care planning educational efforts.

In addition, McCracken has increased the office’s overall outreach activities; rebranded all OOIE outreach materials; expanded the office’s legislative and policy work; streamlined the investigative process to reduce duplication of effort with other state agencies; revitalized the agency’s interaction with local Regional Ethics Committees; and implemented a new training program for staff and volunteers.

Prior to leading the OOIE, McCracken was the CEO of The House of the Good Shepherd in Hackettstown, NJ. Prior to that, he held executive positions in two senior communities operated by the United Methodist Homes of New Jersey (UMHNJ): Bristol Glen Continuing Care Retirement Community in Newton, and Francis Asbury Manor, in Ocean Grove. Mr. McCracken holds a Master of Health Administration from the University of New Hampshire and a Bachelor of Arts degree from Denison University in Ohio.